► Large General Insurer - Case Study

This household-name insurer provides a wide range of personal line products distributed through brokers, retailers, affinity partners, veterinary practices and direct marketing.

These products have historically been supported on several disparate systems. This has caused duplication of effort with the inherent cost overhead and restricted the ability to develop new products. Solution Overview TIA has been chosen as part of the strategy to consolidate the insurer's retail systems applications across several lines of business supporting plans to create a £1bn premium business by 2013.

In 2008 TIA Technology was appointed as a core insurance solutions provider by this company and they will use the TIA product to support the requirements of the Retail division that manages the Motor, Home, Animal Health and Musical Instruments insurance books of business. ORIAC consultants were involved in the pre-analysis phase in partnership with the lead system integrator and subsequently contracted directly to provide resources to the design and build phases of the project.

Much of the development work is being done at a data centre in India. ORIAC resources are currently deployed in the UK working in design and architecture roles but have also been deployed to India to work with the development team.

Business Benefits:

  • The system will allow the adoption of best practice business processes.
  • All Retail products will be supported by a single customer record.
  • The business will be able to have a single view for each customer across multiple policy types.
  • Operations will be consolidated into a single data centre.
  • The system will facilitate the cross-selling of retail products.

The system will allow for fast configuration of product and pricing changes. The depth and breadth of TIA expertise provided by ORIAC consultants complements the customer's in-house capability creating an efficient and cost effect development resource.

Customer Details:

One of the largest insurers in the UK with a presence in most general insurance markets.

  • Line of Business: Personal Lines
  • Countries: United Kingdom
  • Key Customers: Individual policyholders Business

Challenges:

  • Consolidate multiple businesses into a cohesive unit.
  • Support customers with multiple policies.
  • Create a platform to engender business growth and agility.
  • Migrate data from multiple platforms to a new TIA system.
  • Support for insurance aggregators and white label systems.
  • Support for single rating engine Founded in 2006 by a group of TIA experts

ORIAC has a core of 10 TIA specialists who are employees and/or shareholders. Beyond this we have a network of 20+ TIA consultants that regularly work with us on TIA projects and partnership agreements with other flagship TIA Partners. This model allows us to deploy teams to support very large TIA implementations when required.

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